Home Return Policy

When you make a purchase using Redstores. We make the whole process simple and as safe as possible.

  • We immediately inform your chosen supplier and hold the payment until you receive your items correctly.
  • The supplier must then safely prepare your items and ship them promptly to you.
  • Track every step of your shipment online with the tracking code provided by the supplier.
  • After delivery, check your items are safe and correct and inform us that your payment should be released to the supplier.

What is buyer protection, how does it work?

We ensure each and every purchase is covered by our 5p's.

Payment Protection
Your payment is only released to the supplier after you have confirmed your item has arrived safely.
Package Protection
You may also have time to check your delivery for accuracy and are able to dispute any incorrectly delivered items before any payment are released to your supplier.
Promptness Protection
Redstores buyer protection will ensure that suppliers must ship and correctly deliver items to you within a specified time period.
Partner Protection
Redstores chat allows you to discuss your requirements with a supplier and if required, have this communication recorded as the basis for a communication contract.
Privacy Protection
Your payment details are never exposed to any third parties at any time.